Payment policy

Payment Policy for Pet Haven

Q: How do I pay for my goodies at Pet Haven?

A: Pet Haven offers you a number of ways to pay securely. These include:
  • Credit Cards
  • Debit Cards
  • Net banking
  • UPI (GooglePay, Paytm, Mobikwik)
  • Cash on Delivery (COD)

Q: How safe is it to use a debit/credit card or make an online payment on Pet Haven?

A: Pet Haven uses the 3D secure payment gateway for card payments and the Razorpay payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Pet Haven are processed in an extremely secure environment.

Q: What steps does Pet Haven take to prevent card fraud?

A: Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the eventuality that our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the pet parent is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder.

Q: What is a 3D Secure Password?

A: A 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Pet Haven. 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.

Q: What does the Razorpay Payment Gateway do?

A: The Razorpay payment gateway is one of the largest consumer payment processors in the world. It is a state-of-the-art payment gateway that protects your account details when you shop on Pet Haven by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.

Q: Are there any hidden charges (Octroi or sales tax) when I make a purchase on Pet Haven?

A: There are no hidden charges when you make a purchase on Pet Haven. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.

*Note: Rs. 50 will be charged for orders less than Rs 500

Q: Cash on Delivery (CoD) Option?

A: If you are still uncomfortable making online payments, you can use our Cash on Delivery (CoD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery to your doorstep. All you have to do is, select Cash on Delivery (CoD) as your payment option during checkout.

*Note: Rs. 50 will be charged for orders less than Rs 500

*Important: During the COVID19 period and as per various Government Guidelines, Cash on Delivery may not be available for some States/Cities/Pin codes. Please check your area pin code before placing an order for Cash on Delivery.